DSL connection causing you grief? Let's take a look at some basic troubleshooting steps:
- With the modem and router or computer off, ensure the telephone line is connected to your modem, and disconnect any other phone devices in your home or business.
- Turn the modem on and watch for the DSL or ADSL light. It should slowly blink, quickly blink, and then go solid - If that light does not eventually go solid after 5 mins. please call the office - If it does go solid then we know the modem is receiving a connection and can continue troubleshooting
- Turn on the router or computer and allow it to start up
- If you have a router, go ahead and try the internet connection. If you still have no luck, please call the office. If you have a computer directly connected to the modem, please initiate the PPPoE dialer. If the authentication completes, you should be able to browse. If it fails, please call the office.
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